- What is your return policy?
Miss Rockwells Racks offers an easy and convenient 14 day exchange/store credit policy.
Here at Miss Rockwells Racks we pride ourselves on customer service and satisfaction. So if for some reason you are not happy with your order, you can send it back for a store credit or exchange as long as it is within 14 days of the ship date (returning package must be postmarked as so) and the merchandise has not been worn, washed, or altered in any way. Original shipping and handling charges are not refundable, and the customer is responsible for return shipping with the carrier of his or her choice. We recommend shipping your item(s) back with both insurance and a tracking number -- that way you are protected from the possiblity of loss during shipping and will know whether your package has been received.
Please contact us via email at firstname.lastname@example.org before sending any merchandise back.
- How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Please be sure mailing addresses are correct before orders are placed. Miss Rockwells Racks will not assume responsibility for updating addresses or for items being shipped to incorrect addresses that are listed in Paypal.
- What is a PREORDER?
A preorder is an order for a popular item that has not yet been made publicly available. By placing a preorder you are reserving and guaranteeing your size as well as special preorder price for a particular item of interest.
PREORDER items can take anywhere from 4-6 weeks to arrive. Please be mindful of this when order is placed. Should the preorder dates change you will be notified via email or mass social media post.
- How often do you restock items?
Because we value the exclusivity of our brand, we rarely restock items unless there is a high demand.